App support
App support
Questions about Kroma setup, publishing flows, media import, collections, or account-safe usage.
Support · Kroma
Help without handing over your vault.
Kroma stores creator content locally. Support can help with imports, collections, publishing setup, account connections, subscriptions, privacy settings, and app behavior, but cannot directly open your private local media or records.
Support form
Send useful details.
Choose app and topic, then include your device model, iOS version, Kroma version, and what happened.
Screenshots can help, but redact private media, captions, names, email addresses, account IDs, and tokens first.
For charges, refunds, or subscription cancellation, contact Apple Support directly.
Apple billing support ↗Privacy requests
Privacy requests
Help with privacy questions, app data handling, or policy follow-up.
Apple billing
Apple billing
Charges, refunds, cancellation, and subscriptions are handled by Apple Support.
Response time
Apple handles purchases, refunds, and subscriptions.
NexaraTech cannot reverse Apple billing. We aim to respond to support emails within two business days. Apple decides refund eligibility.