Refunds · Kroma
Apple handles App Store refunds.
Purchases and subscriptions made through Apple are billed, processed, and managed by Apple, not by NexaraTech.
01 · Apple purchase
Start with Apple’s refund process.
If you want a refund for an App Store purchase, use Apple’s refund process with the Apple Account that completed the transaction. Apple decides eligibility and the final outcome under Apple’s policies.
Open Apple refund support ↗02 · Product support
We can help when access is not working.
NexaraTech can help with Kroma troubleshooting, missing access, restore-purchase questions, and product behavior. Contact support@nexaratech.cawith app version, device model, iOS version, and a short summary.
NexaraTech cannot directly reverse an Apple charge or promise a refund for an App Store transaction.
03 · Scope
No direct website billing is stated here.
The reviewed Kroma purchase flow uses Apple in-app purchase. If NexaraTech later sells a product or service directly through its website, a separate direct-purchase refund policy will be added for that transaction.